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TIERS
T1
Federal frame
T2
Indiana governance
T3
FSSA & agencies
T4
Technology stack
T5
Programs · MCEs
T6
Care delivery
T7
Members & public
PROCESS FLOWS
F
The 11 process flows
HEAT LAYER
H
Public focus heat
↑ Top of map
Indiana Medicaid · The Complete System Map
A study by Luminary AI Technologies for the Indiana FSSA — a current-state map of every entity, every process step, and where the workflow concentrates the most stakeholder load.
LUMINARY AI TECHNOLOGIES · PREPARED FOR INDIANA FSSA · MAY 2026
PUBLIC FOCUS HEAT LAYER · CHIP COLORS
Active eligibility / ops sprint
Crisis / audit / litigation
Policy or program in flight
Sources: in.gov/fssa · in.gov/medicaid · in.gov/gov/files/25-60.pdf · Indiana Capital Chronicle · CMS Region 5 · MACPAC · KFF · HHS OIG · LSA OFMA · SBOA · CMS SMC Repository.
T1 · FEDERAL FRAME
Federal frame
CMS · HHS OIG · Congress (H.R. 1) · Federal Courts
T2 · INDIANA GOVERNANCE
Indiana governance
Governor's Office · 124th General Assembly · Statewide oversight
T3 · FSSA & ADJACENT STATE AGENCIES
FSSA & adjacent state agencies
The program. The four pillars that actually move IT decisions.
T4 · TECHNOLOGY STACK & VENDOR SUPPLY CHAIN
Technology stack & vendor supply chain
What carries every member, claim, dollar, and report.
T5 · THE FOUR PROGRAMS · MCES · WAIVERS
The four programs · MCEs · waivers
How risk and care are organized for ~1.85M Hoosiers.
T6 · CARE DELIVERY
Care delivery
Providers, facilities, prescribers, pharmacies, behavioral health.
T7 · MEMBERS · PUBLIC · ADVOCACY · COURTS
Members · public · advocacy · courts
~1.85M Hoosiers, 92 counties, the people the system serves and the institutions that hold it accountable.
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1
Congress · H.R. 1
Federal Medicaid reconciliation law. PERM 3% repayment trigger (Oct 1, 2029). Work-requirement framework. State implementation by Jan 1, 2027.
CMS Region 5 (Chicago)
Indiana's day-to-day federal counterpart. Waiver amendments, APD reviews, policy clarifications.
9
CMCS · DSG (Baltimore)
Center for Medicaid & CHIP Services + Data and Systems Group. Owns SMC certification, MES funding, 1115 waivers. New SMC templates mandatory Jul 1, 2026.
4
HHS OIG
Federal audit jurisdiction. 2024 ABA audit found $56M confirmed improper, $76.7M potentially improper.
8
Federal courts
Rose v. Becerra (Jun 27, 2024) vacated HIP 2.0 reapproval — premiums, retroactive eligibility waiver, NEMT waiver. POWER accounts paused.
4
1
Gov. Mike Braun
EO 25-60 "Make Indiana Healthy Again" (Apr 15, 2025). Convened Medicaid Working Group (Nov 2025). Inherited the 2023 forecast miss as the political baseline.
1
EO 25-60
Ends self-attested eligibility. Enforces hospital performance standards for presumptive eligibility. Orders interagency data matching.
4
Governor's Medicaid Working Group
Convened Nov 2025. Recommended ABA usage cap and rate changes. Policy follow-up to HHS OIG audit.
7
Mgmt & Budget · Hershman
Sec. Lisa Hershman. Owns December Medicaid Forecast. Drives the biennium budget rhythm. Post-2023 forecasting reform.
8
7
Sen. Mishler · Approps Chair
Author of SEA 2 (HIP work requirements). Established Medicaid Oversight Committee after 2023 forecast miss. Owns the spending signal.
Legislature · Health committees
Sen. Charbonneau (Health & Provider Svcs); Rep. Barrett MD (House Public Health); Rep. Thompson (Ways & Means); Sen. Yoder (Senate Min. Leader).
5
8
Policy instruments in flight
SEA 2 (HIP work req · 2025) · SB 1 (welfare fraud · Feb 2026) · HEA 1277 (PathWays long-stay carve-out · Mar 2026) · Hospital reform package (May 2026).
Indiana oversight
SBOA · Paul Joyce CPA (State Examiner). LSA OFMA (fiscal notes). IOIG · Jared Prentice (appointed Jan 31, 2025).
4
AG Rokita · MFCU
Medicaid Fraud Control Unit. Director Matthew Whitmire. Prosecutes provider fraud cases; coordinates with FSSA OPI and HHS OIG.
4
CMS UPICs
Unified Program Integrity Contractors. Federal post-payment review layer. Coordinate with MFCU on referrals.
1
2
FSSA · Sec. Mitch Roob
Reappointed Jan 13, 2025. Original architect of HIP under Daniels. Interim OMPP Director. "Inherited a mess."
2
OMPP (interim: Roob)
Office of Medicaid Policy and Planning. Program design, MCE contracts, waiver authority, day-to-day operations. Cora Steinmetz resigned Dec 2024.
6
1
DFR · Beam
Family Resources. Eligibility operations across 92 counties. Hiring 400 eligibility checkers (50 onboarded late April 2026) for H.R. 1 compliance.
5
DDARS · Mitchell
Disability, Aging & Rehabilitative Services. Consolidated Aging + DDRS. Owns 1915(c) waivers and PathWays oversight on the state side.
DMHA · Sailors
Mental Health & Addiction. CCBHC demonstration (joined June 2024). All 92 counties designated MH workforce shortage areas.
9
2
FSSA CIO · Arrowood
Technology owner for FSSA programs. The "rails" pillar. Inside actor on the August 2026 procurement architecture.
7
FSSA CFO · Bowling
Operates post-2023 forecasting-reform monthly Medicaid financial reports. CMS-64 / CMS-37 / CMS-21 owner.
FSSA General Counsel · Stover
Legal. Hearings/ALJ infrastructure. Provider audit defense. Coordinates with AG on MFCU referrals.
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2
Indiana Office of Technology · Lenard
State CIO since Mar 31, 2025. Consolidating IT across agencies including FSSA infra. Hybrid cloud direction (AWS + Azure GovCloud).
DWD · ISDH · Insurance
Workforce Development (wage/tax data into IEDSS). State Dept. of Health (vital records). Ins. Comm. Lambert (parallel commercial market).
9
6
1
IEDSS · Deloitte
Indiana Eligibility Determination Services System. Pilot Apr 29, 2019. Citizen front-end fssabenefits.in.gov. Carries Medicaid, CHIP, SNAP, TANF eligibility for all 92 counties.
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2
CoreMMIS · Gainwell
Claims engine since 1991 (HP → DXC → Gainwell). Adjudicates FFS claims, processes MCE capitation/encounters, hosts provider master. IHCP portal at portal.indianamedicaid.com.
1
IHCP Provider Portal · fssabenefits.in.gov
Two citizen/provider front ends. Application uploads, claim status, eligibility verification, prior auth submissions.
1
Federal Data Services Hub
IRS · SSA · USCIS SAVE · Equifax/Work Number. The verification spine that IEDSS calls on every application and renewal.
OptumRx
FFS / Traditional pharmacy. PDL, FFS PAs, FFS pharmacy claims. Carved IN to MCEs for HHW / HIP / HCC / PathWays. MDRP rebate invoicing through Gainwell.
Acentra Health · Atrezzo
FFS prior authorization / UM since Jul 1, 2023 (replaced Kepro/CNSI). Medical, BH, pharmacy-under-medical, Right Choices, TBI waiver. CMS-0057-F deadline Jan 1, 2026.
4
Sandata · EVV
Electronic Visit Verification state aggregator. Open vendor model — alternates (HHAeXchange and others) must export to Sandata.
Maximus · Enrollment Broker
Holds Indiana's enrollment broker contract since 2007. HHW, HIP, HCC, PathWays plan-selection counseling and call center.
9
IOT hosting & shared infra
Hybrid: Bloomington DR (on-prem) + AWS GovCloud + Azure GovCloud. Stated direction: Azure migration. MARS-E / IRS Pub 1075 baselines.
7
1
T-MSIS · MBES/CBES · PERM pipeline
Monthly T-MSIS pull from CoreMMIS + IEDSS. Quarterly CMS-64 / CMS-37 / CMS-21. PERM sample collection. Indiana's pre-PHE PERM rate: 28.8% (cited in EO 25-60).
10
2
Hoosier Healthwise (HHW)
Children, pregnant women, low-income families. MCEs: Anthem · CareSource · MHS (Centene). Largest of the four programs.
10
8
6
2
Healthy Indiana Plan (HIP)
ACA expansion adults · ~560,000 enrollees. POWER accounts paused per Rose v. Becerra. SEA 2 work-req amendment pending with CMS.
10
2
Hoosier Care Connect (HCC)
ABD / SSI non-dual adults. MCEs: Anthem · CareSource · MHS. Smallest of the managed care lines.
2
5
PathWays for Aging
Adults 60+ in managed LTSS · ~120K lives · launched Jul 1, 2024. MCEs: Anthem · Humana · UnitedHealthcare. HEA 1277 long-stay carve-out eff Jul 1, 2027.
5
Remaining 1915(c) waivers (FFS)
Health & Wellness · TBI · Community Integration & Habilitation (CIH) · Family Supports. The Arc waitlist ~30 months for I/DD. ACLU class action (S.D. Ind., 2024).
10
MDwise — exits January 1, 2026
Indiana's homegrown MCE. Largest single MCE transition in Indiana managed care history; members auto-assigned to Anthem / CareSource / MHS unless they choose.
9
2
The August 2026 master procurement — ~$68B across the contract life
All four programs in a single RFP. Contracts start Jan 1, 2029. Must clear: new SMC templates (Jul 1, 2026), CMS-0057-F readiness, post-Rose HIP architecture, H.R. 1 ops.
3
Hospitals · IHA
Indiana Hospital Association. May 2026 SDP overhaul: $1.866B distributable; tiered ACR — 158% rural/CAH, 125% high-commercial. CMS approved Apr 28 / May 1, 2026.
FQHCs · IPHCA
Indiana Primary Health Care Assn. Federally Qualified Health Centers. Certified application counselors; safety-net access; PPS payment.
5
Nursing facilities · IHCA
Indiana Health Care Association. PathWays managed-LTSS payment cycle delays Feb–Apr 2026 ($462M flagged). HEA 1277 carves long-stay back to FFS (eff Jul 1, 2027). New NF rates eff Jan 1, 2025.
4
ABA · Attendant care providers
Two active integrity surfaces. ABA: $56M confirmed + $76.7M potentially improper (HHS OIG, 2024). Attendant care: $200M sought from 5 largest providers (FSSA, April 2026).
Physicians · pharmacies · BH · ISMA
2026 physician fee schedule = 100% of 2025 Medicare (the access floor). MDRP pharmacy invoicing through Gainwell. Behavioral health under DMHA + MCE integration.
6
1
Members & applicants — ~1.85M Hoosiers across 92 counties
Channels: online (fssabenefits.in.gov), phone (DFR call center), paper, in-person at county DFR, navigator-assisted (FQHC, certified counselors). Integrated app: Medicaid + SNAP + TANF.
5
Advocacy coalition
The Arc of Indiana (Kim Dodson; waitlist tracker) · Citizens Action Coalition (Cover Indiana) · AARP Indiana (caregivers, dual-eligibles) · ACLU of Indiana (HCBS class action 2024) · Indiana Disability Rights · Voices for Independence.
State courts · ALJ · S.D. Indiana
FSSA Hearings (ALJ-presided fair hearings). State court review. S.D. Indiana — venue for the ACLU 2024 HCBS waitlist class action (ADA / Olmstead).
6
1
The renewal workflow — 78% procedural disenrollment lesson
Ex parte renewal first; pre-populated form if ex parte fails. Now layered with H.R. 1 quarterly verification + SB 1 quarterly checks + SEA 2 work-req amendment. Same workflow, new load.
Appeals & fair hearings workflow
Internal MCE appeal (≤60 days; 1 level required per 42 CFR §438.402). Aid pending if filed timely (§431.230). State fair hearing — ALJ. Standard 90-day decision, expedited 3 working days.
The 11 process flows — every step, in order
Each row is one end-to-end flow. Steps are read left to right. Color = flow identity. Heat-numbered steps (with chips) are publicly-focused areas of FSSA / Governor's Office, May 2026.
F1
Member application & enrollment
1
Channel: online · phone · paper · in-person at county DFR · navigator (FQHC)
2
Intake to IEDSS workflow; document upload
3
IEDSS calls Federal Data Hub (IRS · SSA · USCIS · Equifax) + DWD wage/tax
4
IEDSS rules engine: MAGI categories first, then non-MAGI
5
Approval / denial notice (90-day appeal window starts)
6
Maximus enrollment broker — MCE plan selection or auto-assign
7
CoreMMIS member master; X12 834 transactions to MCEs
F2
Renewal & redetermination
1
Ex parte renewal attempt using existing data
2
If ex parte fails — IEDSS sends pre-populated form
3
Member responds via fssabenefits.in.gov / DFR / paper / navigator
4
Verification re-runs against Federal Data Hub + DWD
5
Plus: H.R. 1 quarterly work-req verification (HIP, 3-mo lookback)
6
Plus: SB 1 quarterly checks · SEA 2 1115 amendment (pending)
7
Result: continued · disenrolled · appeal pathway
F3
Provider enrollment & revalidation
1
Apply via IHCP Provider Portal (CoreMMIS)
2
NPI · taxonomy · license · ownership disclosure
3
Screening: CMS risk level (limited / moderate / high)
4
LEIE monthly · SAM.gov · Indiana exclusion list checks
5
Internal Medicaid provider ID assigned
6
MCE credentialing (separate for each of 5 participating MCEs)
7
Revalidation every 5 years per §455.414
F4
Service delivery & claims (FFS)
1
Eligibility verified at point of service (270/271)
2
Service delivered; encounter / claim built
3
Provider submits X12 837 via clearinghouse (Availity · Optum · Waystar · Inovalon)
4
CoreMMIS front-end edits (999 / 277CA)
5
Adjudication: fee schedule · PA cross-check · TPL/COB · eligibility
6
Clean claims auto-adjudicate; failed-edit claims suspend for review
7
Payment EFT + X12 835 remittance
8
Post-payment review: PERM · MIC · UPIC · MFCU
F5
Managed care operations
1
OMPP rate setting against encounter data
2
Capitation payment to MCEs (820)
3
MCE adjudicates member claims
4
MCE submits encounter data to CoreMMIS
5
Encounter reconciliation (often batch flat-file)
6
MCE quality reporting · network adequacy
7
Contract performance review · sanctions if needed
F6
Prior authorization
1
FFS: Acentra Atrezzo portal (since Jul 1, 2023)
2
Covers medical · BH · pharmacy-under-medical · Right Choices · TBI
3
Managed care: each MCE runs its own UM
4
CMS-0057-F new decision timeframes (Jan 1, 2026)
5
Full FHIR PA API requirement (Jan 1, 2027)
6
Denials trigger MCE internal appeal → state fair hearing
F7
Pharmacy
1
Traditional Medicaid (FFS): OptumRx — PDL, FFS PAs, pharmacy claims
2
HHW / HIP / HCC / PathWays: MCE PBM (carved IN)
3
MDRP rebate invoicing through Gainwell (CoreMMIS)
4
340B claim flagging; duplicate-discount avoidance
5
Specialty / oncology under medical benefit via Acentra (FFS)
F8
LTSS / HCBS / EVV
1
Functional eligibility / Level of Care (DDARS)
2
Care planning · service authorization
3
Service delivery by HCBS provider · attendant care · NF
4
EVV capture (Sandata or open-vendor alternate exporting to Sandata)
5
Claim submitted; matched against EVV record
6
PathWays MCE (Anthem · Humana · UHC) for adults 60+
7
Other waivers FFS (H&W · TBI · CIH · Family Supports)
F9
Appeals & fair hearings
1
Adverse action notice triggers 60-day appeal window
2
Managed care: MCE internal appeal first (42 CFR §438.402)
3
Aid pending if filed within 10 days / by effective date
4
State fair hearing — FSSA Hearings · ALJ
5
Standard 90-day decision · expedited 3 working days
6
Judicial review available in state court
F10
Program integrity
1
FSSA OMPP Office of Program Integrity (front line)
2
Audit triggers: claim pattern · tip · risk score · UPIC referral
3
Field audit · medical record review · extrapolation
4
Recoupment / overpayment notice · provider appeal rights
5
Suspected fraud → AG MFCU referral (Whitmire)
6
Federal layer: HHS OIG · CMS UPICs
7
PERM cycle (~26 months sample → result)
F11
Federal reporting
1
Monthly T-MSIS pull (claims · encounters · provider · TPL + eligibility)
2
Quarterly CMS-64 (expenditures) via MBES/CBES
3
Quarterly CMS-37 (forward budget projection) — OMB coordination
4
Quarterly CMS-21 (CHIP expenditures, Title XXI)
5
FSSA monthly Medicaid financial reports (since 2024)
6
PERM cycle — sample · medical-record review · result ~26 months later
Heat layer — what FSSA & the Governor's Office are publicly focused on, May 2026
Numbered chips above mark every entity these initiatives touch. Source language: EO 25-60; Roob statements; Working Group recommendations; SEA 2 / SB 1 / HEA 1277; FSSA monthly reports; Indiana Capital Chronicle.
1
Eligibility documentation surface
DRIVERS
EO 25-60 (end self-attestation) · H.R. 1 quarterly verification · SB 1 quarterly checks · 400 new eligibility checkers (50 onboarded by late April 2026).
WHY IT MATTERS
Indiana's pre-PHE PERM rate (28.8%, cited in EO 25-60) and the 78% procedural disenrollment rate from the unwinding sit on the same workflow that now carries H.R. 1.
2
The August 2026 master procurement
DRIVERS
RFP issuance Aug 2026 → contract start Jan 1, 2029. ~$68B over the contract life. All four programs in one RFP.
WHY IT MATTERS
Must clear new SMC templates (Jul 1, 2026), CMS-0057-F, post-Rose HIP, and H.R. 1. Largest single Medicaid procurement in U.S. state history.
3
Hospital reform + State Directed Payment
DRIVERS
Hospital Assessment Fee revised — CMS approved Apr 28, 2026 (retroactive Jul 1, 2025). New SDP program approved May 1, 2026: $1.866B distributable. Tiered ACR 158% / 125% / 100%.
WHY IT MATTERS
Indiana's first major post-PHE hospital rate restructuring. Lives in the shadow of H.R. 1's further SDP restrictions.
4
Provider integrity audits
DRIVERS
HHS OIG ABA audit (2024): $56M confirmed + $76.7M potentially improper. FSSA attendant-care audit (April 2026): $200M sought from 5 providers. Governor's Working Group recommended ABA cap (Nov 2025).
WHY IT MATTERS
Concentrated in a small number of large providers in a small number of service lines. Documentation gaps + EVV non-compliance the common surface.
5
PathWays operational quality
DRIVERS
11,296 waiver waitlist (only 714 invitations Feb 2026). $462M delayed NF payments Feb–Apr 2026. HEA 1277 carves long-stay (>100 days) out of PathWays back to FFS eff Jul 1, 2027.
WHY IT MATTERS
Second year of Indiana's first managed-LTSS program. Encounter data quality structurally weak in years 1–2; next-cycle rate setting rides on it.
6
H.R. 1 work-requirement rollout
DRIVERS
Mandatory member outreach window Jun 30 – Aug 31, 2026. Quarterly compliance verification (one of two states electing quarterly). 3-month lookback (max). 400 staffers being hired.
WHY IT MATTERS
Implementation deadline Jan 1, 2027. Layered on top of the same workflow that produced the 78% procedural disenrollment rate.
7
Forecasting reform
DRIVERS
Post-2023 forecast miss ($984M underestimated across FY24–25). FSSA monthly Medicaid financial reports launched 2024. Senate Approps Medicaid Oversight Committee established by Mishler.
WHY IT MATTERS
The political wound from 2023. Steinmetz resignation (Dec 2024) and Rusyniak departure (Jan 2025) traced back to it.
8
Rose v. Becerra · HIP architecture
DRIVERS
Federal court (Jun 27, 2024) vacated HHS 2020 reapproval. POWER accounts paused. NEMT waiver vacated. Retroactive eligibility waiver vacated. SEA 2 1115 amendment pending.
WHY IT MATTERS
Indiana's signature expansion vehicle (~560K lives) operates under a constrained waiver. The next procurement must design for this new architecture.
9
SMC certification + CMS modular templates
DRIVERS
Mandatory use of new SMC templates (APD, OAPD, AoA, Intake Form) for any procurement reaching CMS after Jul 1, 2026. Zero Indiana MES modules confirmed on the public SMC repository.
WHY IT MATTERS
90/10 DDI + 75/25 M&O federal match rides on certification. Modules certified before contract start earn enhanced M&O from day one of operations.
10
MDwise exit (1/1/2026)
DRIVERS
Indiana's homegrown MCE exits HHW, HIP, and HCC on Jan 1, 2026. Members auto-assigned to Anthem, CareSource, or MHS unless they make a different selection.
WHY IT MATTERS
The largest single MCE transition in Indiana managed care history; sets the operational baseline going into the Aug 2026 RFP.